Privacy Policy
Effective Date: 08/19/2026
At Unrefined Meals (“Unrefined,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, place an order, sign up for our email or SMS communications, or otherwise interact with us.
By using our website or services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Mobile phone number
Billing and delivery address
Payment information (processed securely by our payment providers)
Order history and meal selections
Survey responses
Customer service inquiries
We also automatically collect certain information when you visit our website, including:
IP address
Browser and device information
Pages visited
Website activity
Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
Process and fulfill orders
Coordinate pickup and local delivery
Communicate about your orders
Respond to customer inquiries
Improve our website, products, and services
Send marketing emails and text messages (with your consent)
Notify you about weekly menus, promotions, catering services, and special offers
Analyze website performance and customer preferences
Email & SMS Communications
If you choose to subscribe, you may receive promotional emails and/or SMS messages from Unrefined Meals regarding weekly menus, special offers, events, catering, and company updates.
You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.
Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Cookies & Analytics
We use cookies and similar technologies to improve your experience, remember your preferences, analyze website traffic, and measure the effectiveness of our marketing.
We may use tools such as Google Analytics, the Meta Pixel, and other analytics or advertising platforms to better understand how visitors interact with our website and to improve our marketing efforts.
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who help us operate our business, including payment processors, website hosting providers, email and SMS platforms, delivery partners, analytics providers, and customer support services. These providers may only use your information as necessary to provide services on our behalf.
We may also disclose information if required by law or to protect our legal rights.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system can guarantee complete security, we work to safeguard your information using commercially reasonable practices.
Your Choices
You may:
Unsubscribe from marketing emails at any time.
Opt out of SMS marketing by replying STOP.
Request access to, correction of, or deletion of your personal information, subject to applicable law.
Disable cookies through your web browser.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Unrefined Meals
Cleveland, Ohio, United States
Website: https://unrefined.bottle.com
Email: hello@unrefinedls.com