FAQs
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Unrefined is a Cleveland and Columbus meal prep and catering company that cooks fresh, nutritious meals and delivers them across Northeast Ohio. Our kitchen is at 1627 St Clair Ave NE in downtown Cleveland. We make chef-prepared meals built around real ingredients and fitness goals, with dishes like salmon, shrimp, and high-protein options, plus treats like our protein cookies.
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You choose your meals from our weekly menu online, and we cook and deliver them fresh. Our menu rotates monthly, so you won't get stuck eating the same thing. Orders close Wednesday nights, and deliveries go out Sundays. You can order week to week or whenver works for you. There's no long-term commitment.
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Yes, our menu is always gluten-free and offers vegan options every week. Each meal is labeled with allergens/dietary tags so you can filter for what works for you. If you have a serious allergy, contact us before ordering.
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Yes, our meals are built around fitness goals, with lean proteins, whole foods, and balanced portions. Every meal lists calories and macros: protein, carbs, fat. Many customers use Unrefined to stay on track with fat loss or muscle gain without spending hours cooking.
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Yes, Unrefined caters corporate lunches, office meetings, events, and private parties across Northeast Ohio. We offer boxed lunches, buffet trays, family-style, etc. with healthy, crowd-friendly menus, including gluten-free and vegan options. Reach out to ameer@unrefinedls.com for more info
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We deliver within a 35-mile radius of downtown Cleveland. That includes Cleveland, Lakewood, Cleveland Heights, Shaker Heights, Beachwood, Solon, Parma, Strongsville, Westlake, Rocky River, Euclid, Mentor, and Medina. Not sure if you're in range? Enter your address at checkout or call us at (216) 906-8937.
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Your meals will be delivered Sunday afternoon, but you don’t have to wait around for your delivery. Our delivery system notifies you when your meals are on the way and when they have arrived via text message.
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Our Meals are delivered in insulated reusable bags with ice packs to keep your food safe and cold for up to 6 hours.
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As we move to become a more sustainable and eco-friendly company in 2022 we ask that every Sunday you leave your bag and icepacks out for the drivers to pickup when they drop off your new meals. If you forget, simply leave them out the next week.
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Reach out to info@unrefinedls.com and we will help track down your food and or credit you.
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Orders are finalized every Wednesday at 11:59 PM and delivered that same Sunday evening. If you place an order after the deadline it will be delivered the following week.
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It depends on the day. You can edit your meals up in your account settings up until the cutoff time (Wednesday 11:59 PM) for week of deliveries. If it is after the cutoff time, the changes will be applied to your next order.
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You will save off your entire purchase when you subscribe. Our subscriptions are designed to allow you to stay consistent while not having to manually go in and check out each week. The more you buy the more you save. You can change your meals, change your quantity, skip or cancel at any time.
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We buy organic ingredients when available and work with registered dietitians to make sure all of our ingredients are as clean and safe as possible.
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All meals are fully cooked, all you need to do is pop them in the microwave for 1-2 minutes to reheat. Start off with less time, you can always add more time, but if you heat for too long it may overcook your food. You can also reheat on a stovetop, airfryer or oven if you prefer.
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We recommend eating your meals in 5-7 days for maximum freshness. We recommend eating anything with seafood first. Our protein bites have a longer shelf life, but we recommend keeping them refrigerated.
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You can, but we recommended consuming fresh and subscribing for weekly meals to make your life more convenient. Our testing results have shown that the meals lose quality when they are frozen. We don’t add any preservatives so our meals are meant to be consumed week to week.
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Free Delivery is available for Purchases of $130 or more.
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We have mobile gift cards available to be purchased.
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We would love to cater your event! Please send an email to ameer@unrefinedls.com to inquire about dates, pricing and quantity.
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We are continuously working on new recipes and meals that cater to those with different diets and dietary restrictions and as of now we rotate our items every six weeks.
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Our customer contact hours are between 9AM-6PM everyday. Call or email with questions or issues, if the issue is time sensitive and it is after 6PM please text or call 216-906-8937! Please do not DM on Instagram. Customer issues cannot be resolved in a timely manner through Instagram DMs.